Digital objection handlers

An objection handler is an intuitive tool that allows customer-facing teams to confidently address commonly encountered stakeholder objections with relevant responses that are evidence-based. An interactive objection handler delivered by a digital platform facilitates quick access as well as useful features which enrich the written material.

Digital objection handler features:

  • Ability to drill down through varying levels of information
  • Key phrase search
  • Clear, succinct, and highly visual presentation
  • Ease of access in both the office and field
  • Clear navigation for rapid identification of relevant objections
  • Usage statistics show how the tool is used so materials can be adapted and so that you can discuss approach with your team


  • Our in-house programming and design teams can convert your current objection handler to digital
  • We can create a de novo objection handler using our experienced team of medical writers to articulate your objections/responses
  • We can interview affiliates to gain an understanding of known and/or anticipated objections

We are part of Decision Resources Group (DRG), a subsidiary of Piramal Enterprises Ltd.

DRG offers best-in-class, high-value data, analytics and insights products and services to the healthcare industry, delivered by more than 1,000 employees across 17 offices in North America, Europe and Asia.

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